Frequently Asked Questions

What can I use a Cloud Server for?

You can use Cloud Servers for various purposes, including hosting websites and applications. A Cloud Server is an isolated server environment with an operating system and root access, that you can configure according to your needs. You can create, resize, or delete a Cloud Server at any time, making it a very flexible solution.

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What can I use Cloud Apps for?

Cloud Apps consist of your own server on which you can install one or multiple applications, that are optimized and ready-to-use. More than 100 open source applications are available to choose from. Furthermore, the managemant of the application is included: the server is monitored, backed up, and you can easily update to newer versions of your application.

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What is the difference with shared hosting?

You get your own server environment at Cloud Provider, that you do not share with other clients. In this way, other clients can influence the performance of your server or the safety of your data negatively. Furthermore, you have root access to your server, giving you more control of the server configuration.

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What is the difference with a VPS?

A Cloud Server does not have a fixed configuration, you can select the ideal mix of CPU cores, memory, and disk space. Beside that, a Cloud Server does not depend on 1 physical server. If hardware fails, another server will take over automatically.

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Which operating systems are available?

When deploying a Cloud Server, you can choose from the following server images:
CentOS 5.7
CentOS 5.8 + cPanel
CentOS 6.2
Fedora 16
RedHat Enterprise 5.8
RedHat Enterprise 6.1
Scientific Linux 6.2
Debian 6.0
Ubuntu 11.04
Ubuntu 12.04 LTS
OpenSuse 12.1
Windows 2008 Standard
Windows 2008 Enterprise
Windows 2008 Web
Windows 2008 Standard + IIS + SQL

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Can I use a control panel system?

Yes, you can install and use a control panel system like cPanel, Plesk, or DirectAdmin on a Cloud Server. You can easily purchase cPanel licenses for 10 euro per month per license within our portal. Plesk and DirectAdmin licenses are available from third parties.

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Can I deploy a server for 1 hour?

Yes, it is possible to use a Cloud Server or Cloud App for only 1 hour. You only need to pay for 1 hour as well, which will be a few pennies. This can be interesting if you would like to test a website or application for a short time.

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What is the contract term?

Cloud Provider does not require you to sign long term contracts. You can create, resize, and delete servers at any time. Cloud Servers and Cloud Apps are billed by the hour.

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How do you bill and how can I pay?

Every hour we check the number of servers you created, and how many CPU cores, memory, and disk space they have assigned. At the end of each month, we add up these hourly amounts, and the total will be billed. Licenses are billed monthly. The invoice is sent by email. You can pay this invoice by credit card (Visa, Mastercard, or American Express) or direct debit (Dutch bank accounts only). You can also pay using bank transfer in certain cases.

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What kind of support can I expect?

Every hour we check the number of servers you created, and how many CPU cores, memory, and disk space they have assigned. At the end of each month, we add up these hourly amounts, and the total will be billed. Licenses are billed monthly. The invoice is sent by email. You can pay this invoice by credit card (Visa, Mastercard, or American Express) or direct debit (Dutch bank accounts only). You can also pay using bank transfer in certain cases.

What kind of support can you expect from Cloud Provider?
A cloud server is perfect for clients with sysadmin experience, or for clients that would like to learn more about it. You have complete control over your servers, and the installation and configuration of the server is done by you.
- We offer recent versions of a variety of operating systems and software packages, that can be installed on a cloud server.
- Cloud Provider maintains the hardware of the cloud platform, and replaces parts of it when needed.
- We monitor and maintain a fast connection to the internet, within the control of our own network.
- We ensure that the control panel, that you can use to create and manage servers, is available.
- Cloud Provider ensures that every newly created cloud server is reachable using the SSH protocol.

What kind of support can you not expect from Cloud Provider?
- Updating the operating system or software on existing cloud servers.
- The installation and configuration of software on a cloud servers.
- Supporting users/clients that are using the cloud server. A user/client must contact you in the case they experience issues while using the cloud server.
- Performing system administration tasks. For example, in the case of degraded server performance or in the case of an error in the configuration.
- Creating back-ups. You can create back-ups yourself using the control panel.

When you choose for our Cloud Apps solution, then you can use the tools offered in our portal to manage monitoring, automatic recovery, updates to new versions, and creating and restoring back-ups.

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Can I resize a cloud server?

You can resize a server at any time using our portal. You can change the number of CPU cores and amout of memory that your server has. You can also change the amount of disk space. To prevent data loss, it is not possible to change the amount of disk space to an amount that is smaller than the amount of data on that disk.

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How long does it take to resize a server?

Making a server smaller or larger takes a few minutes. During this process, the server is resized after it has been shut down. When the resize is done, the server will be started again. If the amount of disk space is changed, then this process can take a longer time - especially when the disk is large. It can be up to 30-60 minutes.

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How many IP address per server do I get?

Each server is configured with 1 dedicated IP address. It is possible to add addtional IP addresses for a monthly price. You can login into our portal for more information, and to request and add additional IP addresses.

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How much bandwidth is included?

Each server includes an unlimited amount of incoming bandwidth, and 500 GB of outgoing bandwidth per month for free. Additional outgoing bandwidth is available for 0,08 euro per GB.

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In which datacenter in your cloud located?

Our cloud platform is located in the euNetworks datacenter in Amsterdam. This datacenter has a surface of more than 6.000 square meter, and is designed to the highest possible standards of power, cooling, and security.

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How is the internet connectivity?

Our network has more than sufficient capacity - both nationally as internationally - and has redundant routing, so our cloud is fast and reliable. The network is connected with the Amsterdam Internet Exchange (AMS-IX) using a 10 Gbit/s connection and a 10 Gbit/s back-up connection. This is the largest internet exchange in the world. There is also a 1 Gbit/s connection with the Netherlands Internet Exchange (NL-IX). On these exchanges, there are direct connections with parties like UPC and KPN. For international connectivity, there are 1 Gbit/s connections with multiple transit providers. Thanks to this multi-carrier network, our network is high available worldwide.

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Who is Cloud Provider?

Cloud Provider started in 2008, and is a sister company of XXL Webhosting. XXL has been a shared hosting provider in the Netherlands since 2000, and manages more than 35.000 websites and tens of servers. The team of Cloud Provider consists of 8 persons.

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Real heroes at Cloud Provider They host our clients with full satisfaction. They're always there for me with advice and help whenever needed..
5 / 5

Boot your first Cloud Server within a few minutes.